3D Character Sculpted Ceramic Mug, Green

Shipping Information

• Destination: We ship to all addresses within the United States only.
• Cut-Off Time: 4:00 PM MST.
• Handling Time: 1–2 business days.
• Transit Time: 3–5 business days.
• Total Delivery Time: 4–7 business days.
• Shipping Rates: Free standard shipping on orders of $50.00 or more; $4.95 flat rate for orders under $50.00.
• Local Pickup: Free local pickup available at our Surprise, AZ store (ready within 2 hours during store hours).
• Tracking: Email confirmation with tracking info sent upon shipment.
• Full Policy: Read our complete Shipping Policy for details on damaged shipments and local pickup procedures.
• Need Help? Email support@rusticsahuaro.com or call +1 (480) 842-1136.

Return & Refund Policy

• Return Window: You have 14 days from the date of delivery (or local pickup) to initiate a return.
• Eligibility: Items must be unused, unaltered, and in original packaging. Used kitchen/dining items and final sale/clearance items are exempt from returns.
• Restocking Fees: $0.00 restocking fees on all eligible returns.
• Return Shipping: Customers cover return shipping for change-of-mind returns. We cover shipping or provide a prepaid label for incorrect or damaged orders.
• Damaged Items: Inspect upon delivery and report damage with photos within 48 hours for a full refund or replacement.
• Refund Processing: Refunds are processed back to your original payment method within 7 business days after inspection.
• In-Store Returns: Eligible items can also be dropped off directly at our Surprise, AZ showroom during business hours.
• Full Policy: Read our complete Refund Policy for complete details and return instructions.
• Need Help? Email support@rusticsahuaro.com or call +1 (480) 842-1136.